Welcome to Better Home Living!
As our name suggest, we are all about bringing you the latest and greatest products to elevate your Home Living experience.
If you are looking to enhance your outdoor living space to impress your friends and neighbours or create a cosy atmosphere for your family, we have a curated range of exciting home living products for you! Whether you are interested in a modern fireplace, a stylish media wall, an attention grabbing fire pit or a unique fire table, we have options that are both efficient and eco-friendly.
And we are not just about high-end home living products. We also provide a stress free shopping experience with free and fast shipping. Our goal is to make the purchase process as easy as possible so that you can get back to doing what is important: living your best life with the people you love.
At Better Home Living, our reputation is based upon 3 Key Pillars:
- Customer Service - Friendly and Helpful
- Shipping - Fast & Free
- Value - Lowest Price Guarantee
OUR MISSION
In a world teeming with choices, Better Home Living stands as a beacon for those in pursuit of the extraordinary. We are not just an e-commerce store; we are an emblem of aspirations, ambitions, and the epitome of home luxury. Each product we offer is a curated experience that redefines standards of living.
Our founder's own professional journey inspired the creation of our story based on his vision and passion. Recognizing the deep-seated desires of discerning customers, we've crafted a digital sanctuary that transforms shopping from a mere transaction to a heartfelt connection. Our mission is not just to sell, it is to inspire and empower our customers in their unwavering pursuit of unparalleled home and lifestyle experiences.
Distinguished by our commitment to exceptional quality, professional warmth, and genuine customer engagement, Better Home Living is more than a brand – we are a movement. We champion the values of innovation, trustworthiness, and excellence, leading the way in a realm where lifestyle becomes art. Our promise is simple: offer more than products, offer a world where every interaction is a step closer to achieving the perfect home haven.
Join us on this mesmerizing journey, where every click, every choice, and every product is a testament to dreams realized and aspirations met. Welcome to Better Home Living - Where dreams aren't just lived, they're celebrated.
REASONS WHY PEOPLE BUY FROM US
1. Responsive and Helpful Customer Service
We know and appreciate that your time is valuable – especially when you are busy running a home or a business! We will not keep you on hold. We will not claim that “we are experiencing unprecedented call volume” and we certainly will not blame the pandemic for a woeful customer service experience.
We will answer your call immediately, day or night, 7 days a week. Our professional and friendly customer service team is here to assist you 7 days a week from 8am to 8pm. Should any issues arise, we promise to have a can-do, problem solving mind set.
And we promise you will immediately speak or chat to a human, not a bot.
2. Fast & Free Shipping
We offer the fastest shipping times in the industry - free of charge - so that you can get your new item as soon as possible.
DPD, Evri, Hermes, DHL and Royal Mail are our major shipping partners for most items. Other items that are too heavy or bulky will be shipped via Freight LTL and our team will organise the most appropriate carrier for your location to ensure the fastest delivery times.
3. Lowest Price Guarantee
“Overpaying is awesome”, said no one, ever! That is why we commit not only to bringing you the best products, but also at the lowest possible price.
We are a modern, efficient, digital-first retailer which means we do not carry expensive overheads such as the showroom costs of traditional retailers. We work directly with the manufacturers without expensive intermediaries, so that we can pass on the savings to you.
Should you find a lower price for any of the products on our store, we will beat it by £50 – subject to our Lowest Price Guarantee Terms and Conditions.
4. We Make Returns Easy
We understand that sometimes things do not work out the way you planned. That is why we make returns easy!
If you have an issue with a product you purchased from us, we will work with you and our suppliers to ensure that you can return it easily and receive a full refund (exceptions apply of course!).
5. We Only Partner With The Most Reputable Suppliers
We partner with UK’s most reputable Home Living manufacturers to bring you the latest and most exciting brands. We know that you are looking for a high quality product, so we only work with manufacturers that meet our strict standards for quality, performance and sustainability.
6. Our Products Have Warranties
We know that when you are buying something for your home, you want to make sure it is going to last. That is why all of our products come with manufacturer warranties included with your purchase, so you can rest assured that your new item will stand the test of time.
7. We Provide Installation Options
We know that our products are great, but sometimes they can be a little tricky to install.
We are here to help! We provide installation options for some of our brands, and we would love to help you figure out which ones are right for your needs. Just get in touch with us and let us know what you are looking for, and we will do our best to set something up that works for you.
8. We Ship From Multiple Locations
Our operations are conveniently located just outside of London, in Farnham, Surrey. Our items ship from multiple warehouses across the United Kingdom depending on stock availability and your location.
We use multiple distribution centre locations to ensure fast lead times and reduce shipping costs, all in the aim of providing you with the lowest price possible!
Thank you for considering to shop with us and we hope to serve you soon.
Your customer support team,
Better Home Living